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• Adding users to your account

  Admins can invite new users from Settings → Team. 1. Click Invite user. 2. Enter their email address and choose a role. 3. They will receive an email with a sign-up link.

  Getting Started

• How refunds work

  Refunds are issued to the original payment method and take 5-7 business days to appear.

  Billing & Payments

• I can't log in

  Try these steps: - Reset your password from the login page. - Clear your browser cache. - Make sure your account hasn't been deactivated by your admin. Still stuck? Submit a ticket and include the email you're using.

  Troubleshooting

• Setting up two-factor authentication

  Two-factor authentication adds a second layer of security. Go to Profile → Security and choose SMS or authenticator app. If SMS codes don't arrive, check that your phone number includes the country code.

  Getting Started

• Understanding your invoice

  Each invoice lists your plan, seat count and any one-off charges. If an amount doesn't match your quote, open a ticket with the invoice number and we'll review it within one business day.

  Billing & Payments